Works & Projects
This is my project page to help you understand the context and background of my latest works.
01
Market research & Benchmark
The task involves gathering latest information - both external and internal data - about the market trends, customer needs and competitors in order to support quarterly and yearly business goal planning and strategy planning.
02
Strategy Planning & Execution
This project focuses on utilizing market research data to refine strategy development and ensure strategic decisions align with the company's vision and mission. It entails conducting numerous workshops with international business units, including the customer service team, business insights team, development team, and commercial team to communicate and share the strategy. Finally, implementing strategic plans to achieve business objectives. It involves turning the strategic vision into actionable steps and ensuring that these steps are carried out effectively across the organization.
03
Leading Business Development Portfolio
This project aimed to consolidate and continuously update all development topics into a single tool (JIRA) , allowing all members of the business unit to access the backlog, collaborate, and engage with various development projects. The initiative also involves establishing quarterly business goals to prioritize development topics each quarter based on these objectives, while measuring Key Performance Indicators (KPIs) and aligning them with the company's strategy.
04
Developing Innovative services
This task entails creating innovative services for customers, progressing from concept to business by utilizing customer-centric methodologies, including service design. Amazon and Zalando are two strategic partners that I have been working with.
05
Creating PoweR-BI Report to define development gaps
This task involves retrieving customer data from the database using SQL, data transformation, cleansing, and visualization to create a report for internal use and customer sharing. The report's impact includes measuring overall performance, identifying areas for improvement, and increase transparency with business customers.
06
Mapping Customer Journey for service development
The task involves identifying and addressing gaps in the customer journey for a particular parcel sending and receiving process for a postal company. This requires continuous validation with customers, business owners, product owners, and customer service. Once the gaps are identified, ideas are formulated and validated with the relevant stakeholders, including the commercial team who can prepare a questionnaire to assess the desirability of the proposed solutions.